100 Day Return Policy
FREQUENTLY ASKED QUESTIONS
1. What is the return policy?
Item(s) should be returned within 100 days of purchase. Items must be unworn and unused with the original tags still attached, in the original packaging and in original condition. Please use the address provided above. You can choose between a refund or a 110% store credit. Please note that the refund amount applies to product(s) purchased only, any shipping costs are not refunded. In addition to special orders and mascots, we are unable to offer exchanges or refunds on the following items if the packaging has been opened, for hygiene reasons:
- Hosiery and undergarments
- Stockings and socks
- Eyelashes and contact lenses
- Faux beards, moustaches
- Prosthetics: fangs, fake teeth
- Inflatable items
Any item that has been worn or altered
2. How long does it take to process my return?
When your return has been received at our warehouse, it will take approximately 2 - 5 business days to process. Return requests may take up to 5 - 10 business days to process during peak periods. Our returns team will notify you by email when your return has been processed.
3. How will I be refunded?
You will be refunded the same way you paid.
If you paid via:
Credit card or PayPal: Your refund will be credited into the same account your payment came from.
Gift Voucher / Store Credit: Your refund amount will be issued in the form of a new voucher or credit.
4. What is a 110% store credit?
You can choose to return your item to us for a store credit rather than a refund for the value of your item plus an extra 10%! A voucher code will be issued for you to use towards your next purchase. Please make a note in the ‘Additional Details’ section of the returns process if you would like this 110% credit or a refund, or just include a note with your returned item. If no comment can be seen a refund will be issued. Please note: Store credits are not redeemable for cash and cannot be refunded or exchanged for cash. Further, items purchased with a 110% store credit cannot be refunded for cash, and cannot be exchanged for a further incremental 110% Credit.
5. What if I don't have the original delivery packaging?
If you don’t have the original CostumeBox delivery satchel or box you are welcome to use your own similar packaging. Please take care when packaging your items for a return as you are responsible for them arriving back to us in original condition.
6. What if I don’t have the original costume packaging or branded shoe box?
The costume packaging and branded shoe box are as important as the costumes and shoes themselves. We can only accept items back for a return if they are sent in their original packaging.
If you need a different size or a new item altogether, the most efficient way for you to get it fast is to place a new order for the correct size or item and follow our returns procedure above to get a refund for the original order. Promotional discount offers will be honoured when purchasing the same costume or item in a different size, please contact customer service for details.
8. Faulty Stock
If you have received a damaged or faulty product, we are happy to fix it up for you as quickly as possible. Please contact our customer service team online at firstname.lastname@example.org so we can send you a replacement item right away.